Quality Assurance

Quality Assurance (QA) is a procedure or set of procedures intended to ensure that a product or service under development (before work is complete, as opposed to afterwards) meets specified requirements. QA is similar to, but not identical with, Quality Control (QC). QC is defined as a procedure or set of procedures intended to ensure that a manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. QA is sometimes expressed together with QC as a single expression, Quality Assurance and Control (QA/QC).


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